HP Service Anywhere is HP’s software as a service (SaaS) IT service management solution. It has all the key capabilities expected in an ITIL service desk and more. Built on a modern SaaS architecture with embedded industry-leading HP Big Data technology, HP Service Anywhere is easy to use and simple to administer.

The engaging built for ITSM user experience combined HP Service Anywhere is built on HP’s multi-tenant cloud platform and meets enterprise requirements for scalability, upgradability, and disaster recovery.

Benefits of having HP Service Anywhere

• It brings broad range of ITSM capabilities, Big Data and social collaboration to enable your workforce with connected intelligence.
• Gives you a complete ITIL service desk without the hassle of an on-premise solution
• Improve service quality and reduce the number of support tickets by identifying patterns in service desk interactions and proactively managing emerging problems before they adversely affect the IT community.
• The upfront capital costs typically associated with IT investments are reduced by leveraging a data center environment maintained by HP. HP deploys Service Anywhere using infrastructure located at an HP data center facility, monitors the system for 24×7 availability, and provides related 24×7 infrastructure support, including periodic application updates.
• The customer is freed from the responsibility of day-to-day operation and maintenance of HP Software offerings. HP staffs and maintains a 24×7 service operations center (SOC), which is the single point of contact for issues related to Service Anywhere infrastructure and support.

Customers in Pakistan can now benefit by this solution by engaging Jaffer Business Systems (Jaffer Brothers Pvt.Limited) a partner of HP, which has the right expertise to assist clients with HP Service Anywhere.