Samsung Electronics, a market leader and award-winning innovator in consumer electronics, semiconductors and telecommunications, as well as home appliances recently announced that its award-winning Samsung Gulf Customer Satisfaction unit has opened a state-of-the-art Product Training Centre in Dubai.
Hee Chang Yee, MD Samsung Electronics Pakistan said: “We are eager to provide our employees and our partners with the needed skills and expertise that ensures an ideal and integrated experience for our customers. This stems from our efforts to build long-term relationships with our customers and maintain high levels of service that distinguishes us.”
“At Samsung we believe that our customers are at the heart of everything we do and we are especially proud to have been recognized for our efforts to elevate our standards of customer satisfaction,” said June Woo Lee, MD Samsung Gulf Customer Satisfaction. “The Product Training Centre will go a long way in ensuring that we continue to excel at customer service. The facility is being used to train not only Samsung employees and service center staff but also sales people to ensure consistent understanding of our products and their features.”
The Product Training Centre, which is located at the Jebel Ali Free Zone, features modern, purpose-built training facilities that cover all products of Samsung Home Appliances. While a full equipped Theoretical Room will be used for interactive product theory sessions and soft skills training, the facility’s Practical Rooms contain advanced technical equipment and a range of Samsung products allowing participants to get hands-on experience. The Product Training Centre also features Field Test Rooms designed to test new products and an E-Studio equipped with Samsung’s Electronic Instructional Audio and Video training materials.
Samsung Gulf Customer Satisfaction is mandated with enhancing customer service levels in the region. It has launched a number of industry-leading initiatives such as the Samsung Service program, which enables customers to have their “In and Out-of-Warranty” Samsung products repaired for free. Samsung Gulf Customer Satisfaction also established the “Customer Interaction Centre,” a call center where consumers can call the toll free 800-SAMSUNG number to obtain product information and seek after-sales support. Furthermore, the service center tracks every service status from the repair registration up to service completion in real-time to avoid any delay and exceed customer satisfaction.
